Refund Policy

Subscription Billing

Xqivo offers monthly and annual subscription plans. All charges are processed securely through our payment provider, Paystack, in Ghana Cedis (GHS).

14-Day Money-Back Guarantee

If you are not satisfied with your Xqivo subscription, you may request a full refund within 14 days of your initial purchase. To request a refund, email xqivo.com@gmail.com with your account email and reason for cancellation.

Refund Processing

Approved refunds will be processed within 5-10 business days and credited back to the original payment method used during purchase. You will receive a confirmation email once the refund has been issued.

Partial Refunds

After the 14-day period, refunds are granted on a case-by-case basis. Partial refunds may be offered for service interruptions or unresolved technical issues that significantly impact the core functionality of the product.

Cancellations

You may cancel your subscription at any time from your Dashboard → Billing page. Upon cancellation, your account will retain access to paid features until the end of your current billing period. No prorated refunds are given for partial billing periods unless covered by the 14-day guarantee above.

Free Plan

Xqivo offers a free plan with limited features. No refund is necessary for the free plan since no payment is collected.

Contact

For refund requests or questions about this policy, contact us at xqivo.com@gmail.com.